What Mosey does
Monthly memberships at local cafes and places to eat
Some places offer a monthly membership: a coffee pass, a supper club or a family plan. Read the perks, join in the app and use them at the counter.
What is a membership at a place to eat?
A membership is a plan a place offers its regulars: a monthly price in return for perks you will actually use. It might be a coffee every weekday, a discount on every meal, a credit to spend each month or a seat at a supper club.
Each plan is the place's own, with its own price, perks and terms. Mosey puts them all in one app, so you can see what you are signing up for, join in a minute and keep track of what you have used.
How do I join a membership?
Find a membership
Look on a place's page, or browse memberships near you.
Read the perks and terms
Each perk shows what is left this month, so you know what you are getting before you pay.
Join and use it
Pay with your card in the app and show a perk at the counter. Pause or cancel from the app.
What perks can a membership include?
Perks vary from place to place, but they tend to fall into a few kinds.
Free items
A coffee, a pastry or a dish, with a limit shown beside it, such as one a day or four a month.
Discounts and credit
A percentage off your order, or a monthly credit to spend that refills at the start of each cycle.
Early access and extras
Members can get early access to event tickets, and some places offer members a bonus on vouchers or members-only vouchers.
How do I use my membership perks?
Open your membership in the app and tap Redeem on the perk. Show staff the screen, and they give you a short code to enter. That is all it takes.
If you pay through Mosey, a discount can apply automatically. At places that take Order Ahead, your membership perks can be applied at checkout, and the app tells you which item a free perk has been used on.
Each perk shows how many are left in the day, the week or the month, so you never have to guess.
Can I try a membership before I commit?
Some places offer a free trial. If one does, the plan shows the day the trial ends and the monthly price that follows, so there are no surprises.
You can also join with a gift. A friend can give you a membership for a set time, and the app shows who it is from and the day it ends. If you give one, you can see the gifts you have sent.
Where the law gives you the right to withdraw in the first fourteen days, the app shows you the date and lets you withdraw for a full refund.
Can I pause or cancel a membership?
Yes, from the app, whenever you like. There is no need to ring the place.
You can pause for a month, three months, six months or until you choose to resume. Billing stops while you are paused. If you cancel, your perks stay live until the end of the period you have paid for, and you can tell the place why if you want to, or not at all.
If a place raises its price, you are told the new price and the date it starts, at least thirty days ahead, so you can cancel before then if you would rather. If a payment fails, the app asks you to update your card to keep your perks.
Can I share a membership or use it at more than one place?
Where a plan allows it, the person who holds it can add others by email, up to the plan's limit. The people added must already have a Mosey account, and they can leave at any time.
Some memberships are shared between several places, so one plan can be used across a small group of cafes, bars and other places to eat. The plan lists which places are in it.
Why join a membership through Mosey?
You see the perks, the limits and the price before you pay. Where the law gives you a right to withdraw in the first fourteen days, the app shows the date, and you can pause or cancel when you like.
- Every perk shows what is left, so you know what you have used.
- Pause, resume and cancel are in the app, not behind a phone call.
- A price change is never forced on you. You can say no and keep what you have.
Make your regular spot a bit better value
Join in the Mosey app. It is free on iPhone and Android.
On a computer? Point your phone camera at this and it will take you to the right store.
Questions about memberships
Can I pause or cancel a membership?
Yes. You can pause for a month or longer, or cancel from the app. If you cancel, your benefits stay live until the end of the period you have paid for.
Can I share a membership with my family?
Where the plan allows it, the owner can add people by email within the plan's limit, and anyone added can leave at any time. The people added must already have a Mosey account.
How do I use a perk?
Open your membership in the app, tap Redeem on the perk and show staff the screen at the counter. They give you a short code to enter.
Is there a free trial?
Some places offer one. The plan shows when the trial ends and what you pay after it, so you know before you join.
What happens if a payment fails?
The app tells you and asks you to update your card. Update it to keep your benefits.
Can I get a refund after I join?
Where the law gives you a right to withdraw in the first fourteen days, the app shows the date, and you can withdraw for a full refund. After that, you can cancel and your perks stay until the end of the period you have paid for.
What happens if a place changes the price?
You are told the new price and the date it starts, at least thirty days ahead. If you would rather not pay it, cancel before that date and nothing more is taken.
Can I give someone a membership as a gift?
Yes, where the place offers it. The person you give it to sees who it is from and the day it ends, and you can see the gifts you have sent.
