What Mosey does
Order ahead for collection near you, and skip the queue
Choose a place that takes Order Ahead, build your order with notes for the kitchen, pick a pickup time and pay in the app. Follow it until it is ready, then walk in and collect.
What is Order Ahead on Mosey?
Order Ahead lets you order from a place's menu on your phone and collect it when it is ready. You choose the dishes, tell the kitchen what they need to know, pick a pickup time and pay in the app. There is no queue at the counter and no phone call to place it.
Not every place takes Order Ahead, so the Order tab shows you the ones that do near you, and which are open now.
How do I order ahead for collection?
Choose a place
Open the Order tab to see places near you that take Order Ahead. Filter by open now, how soon it will be ready, price or cuisine.
Build your order
Add dishes and a note for each one. The place lists the allergens for each dish, and where it has not, the app tells you to ask before you order.
Pick a time, pay and collect
Choose a pickup time, or schedule up to a week ahead, and pay in the app. You are told when the place accepts your order and when it is ready.
What can I order, and what about allergies?
You order from the place's own menu, with its own prices. Add a note to any dish, such as no onions or dressing on the side.
For allergies, each dish shows the allergens the place has declared, from gluten and milk to nuts, sesame and sulphites. If the place has not listed any for a dish, the app says so plainly and asks you to check with the place before you order. That is a prompt, not a promise, so always tell the kitchen about a serious allergy.
How do I choose when to collect?
Pick from the pickup times the place offers. If the kitchen is closed or full, the app tells you and suggests another day. You can also schedule an order ahead of time, from half an hour to a week away.
Once you have ordered, you can follow it from sent to accepted, preparing and ready. On your way, tell the place when you will arrive so it can time your order.
Can I order with friends and split the bill?
Yes. Start a group order and invite friends by username. They join your cart and add their own items, and you can pay together or split the bill.
When you split, each person pays their own share. If a share is unpaid twelve hours before pickup, the card you saved covers it, so the order still goes through. Note that splitting the bill skips a membership discount, and the app warns you first.
Do rewards, vouchers and memberships work with an order?
Yes. At checkout the app shows what you hold: rewards, promotions, vouchers and membership perks. Choose what to use, and you see the total before you confirm.
A free item from a reward or a perk can be added to the right dish. A voucher shows what is left after your order.
What if I change my mind or the place cannot do it?
For a short time after you place an order, you can cancel in the app. The app shows how long you have left. After that, contact the place.
If the place does not accept your order in time, you are refunded automatically. If a dish becomes unavailable when you reorder, the app tells you what it left out.
Your cart is not lost if you are interrupted. You can save it for later and it is held for a day, ready on the Order tab.
Can I order the same again?
Yes. Order again from the Order tab or from a past order. The app adds the items that are still available, at today's prices, and tells you about any it had to leave out or reprice.
Some places also deliver. The Order tab shows which places take Order Ahead and which deliver near you.
Why order ahead?
There is no queue at the counter and no phone call to place it. The place sees your notes, you pick when it is ready, and you can follow it from sent to accepted to ready.
- Allergen information and notes sit on the order, where the kitchen sees them.
- If the place does not accept your order in time, you are refunded automatically.
- You can see rewards, vouchers and perks applied before you pay.
Skip the wait at the counter
Order ahead in the Mosey app. It is free on iPhone and Android.
On a computer? Point your phone camera at this and it will take you to the right store.
Questions about ordering ahead
Can I cancel an order?
For a short time after you place it you can cancel in the app, and your card is refunded. After that, contact the place.
What about allergies?
Each dish shows the allergens the place has declared, and you can add a note for the kitchen. If a dish has no allergen information, ask the place before you order.
Can I use a voucher or my membership?
Yes. Vouchers, membership benefits and rewards you hold are applied when you pay, and you see the total before you confirm.
Do places deliver too?
Some do. The Order tab shows which places take Order Ahead and which deliver near you.
Can I order the same again?
Yes. Reorder from a past order and the app adds what is still available, at today's prices.
How far ahead can I order?
You can schedule an order from half an hour to a week ahead. Your card is charged when you place it, and the order starts by itself at the time you chose.
What if the place does not accept my order?
If the place does not accept it in time, you are refunded automatically.
Can I order with friends?
Yes. Start a group order, invite friends by username, and pay together or split the bill.
