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Content Guidelines

Effective Date: 1st August, 2025
Jurisdiction: These guidelines are governed by the laws of the country/region where you access Mosey
 
Overview
 
Mosey is a food discovery platform that connects people with great dining experiences across Ireland. Our community guidelines ensure a safe, authentic, and food-focused community where users can share genuine experiences and businesses can engage with customers effectively.

These guidelines apply to all content posted on Mosey, including reviews, photos, comments, business posts, and messages. By using Mosey, you agree to follow these guidelines and understand that violations may result in content removal, account suspension, or permanent account termination.

What Content is Allowed
 
Food-Related Content
 
Users can post:

  • Reviews and photos of meals, drinks, and dining experiences

  • Content related to your visit (restaurant atmosphere, service, location)

  • Food-adjacent activities connected to your dining experience (walk before/after meal, drinks afterward, scenic drive to/from restaurant)

  • Holiday or travel content when featuring multiple dining experiences

  • Special occasions and celebrations at food venues

 
Businesses can post:

  • Menu items, restaurant photos, and dining space images

  • Events, promotions, and special offers

  • Behind-the-scenes content related to food preparation and service

  • Staff announcements and business updates

  • Community engagement related to food and hospitality

 
Authentic Reviews and Ratings
 
Your reviews must reflect your genuine, personal experience. When rating businesses:

  • ✅ Share your honest opinion about food, service, and atmosphere

  • ✅ Mention staff by first name when giving positive feedback

  • ✅ Describe specific issues with service when providing constructive criticism

  • ❌ Don't mention staff by name when giving negative feedback about service

  • ❌ Don't include staff surnames in any context

  • ❌ Don't post reviews for experiences you didn't personally have

 
What Content is Not Allowed
 
Fake Reviews and Spam
 
We will remove content that:

  • Contains fake reviews or ratings for experiences you didn't have

  • Reviews posted on behalf of others or at someone else's request

  • Artificially manipulates likes, followers, or engagement

  • Repeatedly contacts businesses for commercial purposes without consent

  • Contains scams, fraud, or deliberately misleading information

  • Impersonates other people, businesses, or organisations

 
Review Verification: When businesses contest reviews, we may ask you to verify your visit with proof such as receipts, booking confirmations, or bank statements. You have 48 hours to provide verification or the review will be removed.

Harmful Content
 
We will remove content that:

  • Contains hate speech, harassment, bullying, or threats

  • Targets individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics

  • Promotes violence, criminal activity, or illegal behaviour

  • Contains graphic, violent, or disturbing imagery

  • Supports terrorism, organised crime, or hate groups

  • Threatens harm to people, animals, businesses, or property

  • Contains defamatory statements about individuals or businesses

 
Inappropriate Content
 
We will remove content that:

  • Contains nudity or sexual content (exceptions for breastfeeding in food-related contexts)

  • Shows sexually suggestive behaviour, intimate activities, or explicit language

  • Promotes or facilitates illegal activities, drug use, or gambling

  • Contains political content that may cause harm or promote discrimination

  • Promotes disordered eating or dangerous weight loss behaviours


Commercial Violations
 
We will remove content that:

  • Fails to disclose paid partnerships, sponsorships, or material benefits

  • Attempts to buy or sell non-food items through the platform

  • Promotes non-food businesses or services

  • Violates intellectual property rights or copyright

  • Uses misleading AI-generated content or edited media

 
Off-Topic Content
 
We may remove content that:

  • Has no connection to food, dining, or hospitality experiences

  • Focuses primarily on political topics unrelated to food

  • Contains news or events unrelated to food or dining

  • Repeatedly posts non-food content despite warnings

 
Content Review and Enforcement
 
Detection Methods

Mosey uses automated technology and human moderators to identify content that may violate these guidelines. Content may also be flagged through community reporting.
 
Reporting Content

Users can report content that violates these guidelines by selecting from these categories:

  • Fake review or spam

  • Inappropriate content (nudity, violence, harassment)

  • Hate speech or discrimination

  • Copyright infringement

  • Off-topic or non-food related

  • Other policy violations


Enforcement Actions

When content violates our guidelines, we may take the following actions based on severity:

Content Removal: We will remove content that violates these guidelines 
Warning: First-time or minor violations receive warnings with explanation 
Account Suspension: Temporary suspension for repeated or serious violations 
Account Termination: Permanent removal for severe violations or repeat offenders 
Identity Verification: We may require identity verification to maintain account access

Penalties for Violations
 

  • Minor violations: Warning with explanation of guidelines

  • Moderate violations: 24-hour to 7-day account suspension

  • Serious violations: 7-day to 14-day account suspension

  • Severe violations: Permanent account termination

  • Illegal activity: Account termination and potential law enforcement notification
     

The specific penalty depends on the nature and severity of the violation, your account history, and whether the violation appears intentional or accidental.

Repeat Violations

Multiple violations may result in escalated penalties. We consider both the frequency and severity of violations when determining appropriate action.

Business Review Disputes

Businesses may contest reviews that they believe violate these guidelines. When a review is contested:
 

  1. We will ask the reviewer to verify their visit within 48 hours

  2. Acceptable verification includes receipts, booking confirmations, bank statements, or other proof of visit

  3. If verification is not provided within 48 hours, the review will be removed

  4. If verification is provided, we will review the content against our guidelines

  5. Reviews that comply with guidelines will remain published
     

Appeals Process

If your content was removed or your account was suspended and you believe this was done in error:
 

  1. Submit an appeal to appeals@moseyfoodfinder.com within 30 days

  2. Include details about the specific content or action you're appealing

  3. Provide context if you believe the decision was made without proper context

  4. Wait for response - we will review and respond to appeals within 30 days


Appeals will be reviewed by:
 

  • Our content moderation team

  • Additional context about your account and content history

  • The specific circumstances surrounding the violation


Account Verification

Mosey may require identity verification to maintain account access, particularly when:

  • Multiple guidelines violations occur

  • Account behaviour suggests inauthentic activity

  • Business disputes arise regarding review authenticity

  • We detect potential spam or automated activity


Data and Privacy

Content moderation involves processing your personal data as described in our Privacy Policy. When you post content, you retain ownership but grant Mosey the right to moderate, review, and potentially remove content that violates these guidelines.

For questions about how your data is handled during content review, please see our Privacy Policy.

Updates to Guidelines

We may update these guidelines periodically to address new issues or improve clarity. Significant changes will be communicated to users via email and in-app notifications. Continued use of Mosey after guideline updates constitutes acceptance of the revised guidelines.

Legal Disclaimers

These content guidelines are governed by the laws of the country/region where you access Mosey. Local laws and regulations may impose additional restrictions on content in your jurisdiction. 

Mosey operates under Irish jurisdiction for business operations and complies with applicable Irish and European Union regulations. However, users in other jurisdictions must also comply with their local laws when using the platform. 

Mosey reserves the right to remove content and suspend accounts at our discretion when content violates these guidelines or terms of service. We are not liable for user-generated content or business disputes arising from reviews and ratings.

Contact Information

For questions about these guidelines:

 
Remember: These guidelines exist to maintain a positive food community where everyone feels welcome to share authentic dining experiences. When in doubt, ask yourself: "Does this help other food lovers discover great places or share genuine experiences?" If yes, you're probably on the right track.

Last updated: August 1st, 2025

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