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Content Guidelines

Effective Date: 1st August, 2025

Jurisdiction: These guidelines are governed by the laws of the country/region where you access Mosey

Overview

Mosey is a food discovery platform that connects people with great dining experiences across Ireland. Our community guidelines ensure a safe, authentic, and food-focused community where users can share genuine experiences and businesses can engage with customers effectively.

These guidelines apply to all content posted on Mosey, including reviews, photos, comments, business posts, and messages. By using Mosey, you agree to follow these guidelines and understand that violations may result in content removal, account suspension, or permanent account termination.

What Content is Allowed

Food-Related Content

Users can post:

  • Reviews and photos of meals, drinks, and dining experiences

  • Content related to your visit (restaurant atmosphere, service, location)

  • Food-adjacent activities connected to your dining experience (walk before/after meal, drinks afterward, scenic drive to/from restaurant)

  • Holiday or travel content when featuring multiple dining experiences

  • Special occasions and celebrations at food venues

Businesses can post:

  • Menu items, restaurant photos, and dining space images

  • Events, promotions, and special offers

  • Behind-the-scenes content related to food preparation and service

  • Staff announcements and business updates

  • Community engagement related to food and hospitality

Authentic Reviews and Ratings

Your reviews must reflect your genuine, personal experience. When rating businesses:

  • ✅ Share your honest opinion about food, service, and atmosphere

  • ✅ Mention staff by first name when giving positive feedback

  • ✅ Describe specific issues with service when providing constructive criticism

  • ❌ Don't mention staff by name when giving negative feedback about service

  • ❌ Don't include staff surnames in any context

  • ❌ Don't post reviews for experiences you didn't personally have

What Content is Not Allowed

Fake Reviews and Spam

We will remove content that:

  • Contains fake reviews or ratings for experiences you didn't have

  • Reviews posted on behalf of others or at someone else's request

  • Artificially manipulates likes, followers, or engagement

  • Repeatedly contacts businesses for commercial purposes without consent

  • Contains scams, fraud, or deliberately misleading information

  • Impersonates other people, businesses, or organisations

Review Verification: When businesses contest reviews, we may ask you to verify your visit with proof such as receipts, booking confirmations, or bank statements. You have 48 hours to provide verification or the review will be removed.

Harmful Content

We will remove content that:

  • Contains hate speech, harassment, bullying, or threats

  • Targets individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics

  • Promotes violence, criminal activity, or illegal behaviour

  • Contains graphic, violent, or disturbing imagery

  • Supports terrorism, organised crime, or hate groups

  • Threatens harm to people, animals, businesses, or property

  • Contains defamatory statements about individuals or businesses

Inappropriate Content

We will remove content that:

  • Contains nudity or sexual content (exceptions for breastfeeding in food-related contexts)

  • Shows sexually suggestive behaviour, intimate activities, or explicit language

  • Promotes or facilitates illegal activities, drug use, or gambling

  • Contains political content that may cause harm or promote discrimination

  • Promotes disordered eating or dangerous weight loss behaviours

Commercial Violations

We will remove content that:

  • Fails to disclose paid partnerships, sponsorships, or material benefits

  • Attempts to buy or sell non-food items through the platform

  • Promotes non-food businesses or services

  • Violates intellectual property rights or copyright

  • Uses misleading AI-generated content or edited media

Off-Topic Content

We may remove content that:

  • Has no connection to food, dining, or hospitality experiences

  • Focuses primarily on political topics unrelated to food

  • Contains news or events unrelated to food or dining

  • Repeatedly posts non-food content despite warnings

Content Review and Enforcement

Detection Methods

Mosey uses automated technology and human moderators to identify content that may violate these guidelines. Content may also be flagged through community reporting.

Review Timeframes

We aim to review reported content within the following timeframes:

  • Urgent reports (threats of violence, child safety, imminent harm): Within 4 hours of receipt.

  • Standard reports (policy violations, fake reviews, inappropriate content): Within 24 hours of receipt.

  • Complex cases (copyright disputes, legal content that requires context assessment, business disputes): Within 7 business days.

These are target timeframes and not guarantees. During periods of high volume, review times may be longer. We will notify the reporter if a review is expected to take longer than the standard timeframe.

Reporting Content

Users can report content that violates these guidelines by selecting from these categories:

  • Fake review or spam

  • Inappropriate content (nudity, violence, harassment)

  • Hate speech or discrimination

  • Copyright infringement

  • Off-topic or non-food related

  • Other policy violations

Enforcement Actions

When content violates our guidelines, we may take the following actions based on severity:

Content Removal: We will remove content that violates these guidelines

Warning: First-time or minor violations receive warnings with explanation

Account Suspension: Temporary suspension for repeated or serious violations

Account Termination: Permanent removal for severe violations or repeat offenders

Identity Verification: We may require identity verification to maintain account access

Penalties for Violations

  • Minor violations: Warning with explanation of guidelines

  • Moderate violations: 24-hour to 7-day account suspension

  • Serious violations: 7-day to 14-day account suspension

  • Severe violations: Permanent account termination

  • Illegal activity: Account termination and potential law enforcement notification

The specific penalty depends on the nature and severity of the violation, your account history, and whether the violation appears intentional or accidental.

Repeat Violations

Multiple violations may result in escalated penalties. We consider both the frequency and severity of violations when determining appropriate action.

Business Review Disputes

Businesses may contest reviews that they believe violate these guidelines. When a review is contested:

  • We will ask the reviewer to verify their visit within 48 hours

  • Acceptable verification includes receipts, booking confirmations, bank statements, or other proof of visit

  • If verification is not provided within 48 hours, the review will be removed

  • If verification is provided, we will review the content against our guidelines

  • Reviews that comply with guidelines will remain published

Appeals Process

If your content was removed or your account was suspended and you believe this was done in error:

  • Submit an appeal to appeals@moseyfoodfinder.com within 30 days

  • Include details about the specific content or action you're appealing

  • Provide context if you believe the decision was made without proper context

  • Wait for response - we will review and respond to appeals within 30 days

Appeals will be reviewed by:

  • Our content moderation team

  • Additional context about your account and content history

  • The specific circumstances surrounding the violation

Account Verification

Mosey may require identity verification to maintain account access, particularly when:

  • Multiple guidelines violations occur

  • Account behaviour suggests inauthentic activity

  • Business disputes arise regarding review authenticity

  • We detect potential spam or automated activity

EU Digital Services Act, Notice and Action

In compliance with the Digital Services Act (Regulation (EU) 2022/2065), Mosey provides the following mechanism for reporting illegal content on the Platform. This section applies to users in the European Union.

Submitting a Notice of Illegal Content

Any person or entity may notify Mosey of the presence of specific content on the Platform that they consider to be illegal. Notices should be submitted electronically to appeals@moseyfoodfinder.com or through the in-app reporting feature, and must include:

  • A sufficiently substantiated explanation of the reasons why the content is alleged to be illegal.

  • A clear indication of the exact electronic location of the content (e.g., URL, username, or screenshot).

  • The name and email address of the individual or entity submitting the notice.

  • A statement confirming the good faith belief that the information and allegations contained in the notice are accurate and complete.

Processing of Notices Mosey will:

  • Acknowledge receipt of the notice without undue delay.

  • Process notices in a timely, diligent, non-arbitrary, and objective manner.

  • Inform the notifier of its decision regarding the notice, including any action taken and the available remedies.

Trusted Flaggers

Notices submitted by entities that have been awarded trusted flagger status under Article 22 of the Digital Services Act will be processed on a priority basis.

Statement of Reasons

Where Mosey decides to remove or restrict access to content, or to suspend or terminate an Account, it will provide the affected user with a clear and specific statement of reasons, including:

  • The specific content affected by the decision.

  • The facts and circumstances relied on in making the decision.

  • The legal ground or contractual term relied on (reference to the specific provision of these Guidelines, the Terms and Conditions, or the applicable law).

  • Information about the available redress mechanisms, including the internal complaint-handling mechanism and the option to refer the matter to an out-of-court dispute settlement body certified under the DSA.

Internal Complaint Mechanism

Users who are affected by a content moderation decision may submit an internal complaint to appeals@moseyfoodfinder.com within 30 days of the decision. Complaints will be reviewed by a person or team that was not involved in the original decision, and the outcome will be communicated to the complainant without undue delay.

Out-of-Court Dispute Settlement

If the internal complaint process does not resolve the matter, users in the EU may refer the dispute to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act.

Transparency Reporting

Once Mosey meets the applicable thresholds under the Digital Services Act, we will publish annual transparency reports covering the number and types of content moderation actions taken, notices received, and complaints handled. Until those thresholds are met, transparency information is available upon reasonable request to appeals@moseyfoodfinder.com.

Data and Privacy

Content moderation involves processing your personal data as described in our Privacy Policy. When you post content, you retain ownership but grant Mosey the right to moderate, review, and potentially remove content that violates these guidelines.

For questions about how your data is handled during content review, please see our Privacy Policy.

Updates to Guidelines

We may update these guidelines periodically to address new issues or improve clarity. Significant changes will be communicated to users via email and in-app notifications. Continued use of Mosey after guideline updates constitutes acceptance of the revised guidelines.

Legal Disclaimers

These content guidelines are governed by the laws of the country/region where you access Mosey. Local laws and regulations may impose additional restrictions on content in your jurisdiction.

Mosey operates under Irish jurisdiction for business operations and complies with applicable Irish and European Union regulations. However, users in other jurisdictions must also comply with their local laws when using the platform.

Mosey reserves the right to remove content and suspend accounts at our discretion when content violates these guidelines or terms of service. We are not liable for user-generated content or business disputes arising from reviews and ratings.

Contact Information

For questions about these guidelines:

Remember: These guidelines exist to maintain a positive food community where everyone feels welcome to share authentic dining experiences. When in doubt, ask yourself: "Does this help other food lovers discover great places or share genuine experiences?" If yes, you're probably on the right track.

Last updated: March 23rd, 2026