Events & Vouchers

Finding Events

Event Discovery:

• Tap "Events" in main navigation

• Browse featured events

• Filter by:

  • Date range

  • Location

  • Event type (tastings, classes, special dinners)

  • Price range

Event Types:

• Wine tastings

• Cooking classes

• Special tasting menus

• Live music dinners

• Seasonal celebrations

• Chef collaborations

Buying Event Tickets

Purchase Process:

1. Find event you want to attend

2. Tap "Buy Tickets"

3. Select ticket type (if multiple options)

4. Choose quantity

5. Review total cost

6. Enter payment information

7. Complete purchase

8. Receive confirmation and ticket code

Ticket Information Includes:

• Event name and date

• Location and time

• Ticket type

• Unique redemption code

• Business Terms and conditions

Tickets can be transferred to other users and display under “Tickets”.

Event Attendance

On Event Day:

1. Arrive at specified time

2. Show your ticket code to staff

3. Staff will verify and mark as used

4. Enjoy your experience!

Important:

• Bring phone with ticket code

• Arrive on time (some events can't accommodate late arrivals)

• Check if event has specific requirements (dress code, age restrictions)

• Always check terms of event
   

Purchasing Vouchers

Voucher Types:

• Full Value Vouchers: Pay €50, get €50 to spend

• Discount Vouchers: Pay €40, get €50 to spend (20% savings)

• Gift Vouchers: Purchase for someone else

Purchase Process:

1. Visit restaurant profile

2. Tap "Vouchers" section

3. Choose voucher type and amount

4. Select if it's a gift (enter recipient details)

5. Complete payment

6. Receive voucher code immediately

Using Vouchers

Redemption Process:

1. Visit the restaurant

2. Order and enjoy your meal

3. When paying, show voucher code to staff

4. Staff deducts voucher value from bill

5. Pay any remaining balance

Voucher Rules:

• Check expiry date (usually 6-12 months)

• Some vouchers have minimum spend requirements

• Can't be combined with other offers (unless stated)

• Non-refundable once purchased

• Check terms for alcohol inclusions

Gifting Vouchers and Tickets

Sending Gifts:

1. During purchase, toggle "This is a gift"

2. Enter recipient's details:

   • Name

   • Email or phone number

   • Personal message (optional)

3. Complete purchase

4. Recipient receives gift notification

5. They must accept gift to receive code

Gift Notifications:

• Sent via email and Mosey app

• Include your name as sender

• Contain redemption instructions

• Recipients have 30 days to accept gifts

Refunds and Changes

Event Refunds:

• Contact restaurant directly (not Mosey)

• Refund policies vary by venue

• Some events are non-refundable

• Check terms before purchasing

Voucher Refunds:

• Generally non-refundable once purchased

• Contact restaurant for exceptional circumstances

• Gift vouchers can't be refunded by sender once sent

Transferring Tickets/Vouchers:

• Contact restaurant to ask about transfers

• Some venues may allow name changes

• May incur administrative fees

 
Events & Promotions

Understanding Promotions

What Are Promotions: Ongoing deals and discounts offered by restaurants, different from one-time events.

Promotion Types:

• Percentage discounts (20% off lunch)

• Buy-one-get-one offers

• Set price deals (€15 lunch menu)

• Loyalty cards (buy 10 coffees, get 1 free)

• Student discounts

• Early bird specials

Finding Promotions

Promotions Page:

• Tap "Promotions" in main navigation

• See all current offers from nearby restaurants

• Filter by:

  • Distance

  • Discount percentage

  • Promotion type

  • Cuisine

From Restaurant Profiles:

• Check "Promotions" section on business profiles

• See current offers and terms

• Some promotions are exclusive to followers

Using Promotions

Redemption Process:

1. Find promotion you want to use

2. Tap "Get Promotion"

3. Receive unique promotion code

4. Visit restaurant

5. Show code to staff when ordering

6. Discount applied to your bill

Promotion Terms:

• Check validity dates

• Note any restrictions (lunch only, weekdays only, etc.)

• Minimum spend requirements

• Exclusions (alcohol, specials, etc.)

• Must read all terms

Saving Promotions

For Later Use:

• Tap "Save" on any promotion

• Access saved promotions in "My Promotions"

• Easy access when you're ready to use

 
Messaging & Communication

Messaging Restaurants

When to Message:

• Ask about menu items or ingredients

• Inquire about booking availability

• Request special accommodations

• Confirm event or voucher details

• Report issues with orders

• Any questions

Messaging Process:

1. Go to restaurant profile

2. Tap "Message" button

3. Type your message

4. Tap send arrow

5. Restaurant receives notification

6. They respond when available

Message Guidelines:

• Include relevant details (booking reference, dates, etc.)

• Allow reasonable response time (24-48 hours)

Chat Features

Message History:

• All conversations saved in chat section

• Access via "Chat" tab

• Organised by restaurant

• Includes booking confirmations

Message Status:

• Sent: Message delivered to restaurant

• Read: Restaurant has opened message

Business Response Times:

• Restaurant response times vary to the business

• Peak periods may cause delays

• For urgent matters, try calling restaurant directly

Booking Confirmations via Chat

How It Works:

• All booking confirmations sent via Mosey chat

• Creates permanent record of reservation

• Includes all booking details

• Easy to reference when arriving

Confirmation Includes:

• Restaurant name and address

• Date and time

• Number of people

• Booking reference

• Special requests noted

• Cancellation policy

Privacy and Safety

Restaurant Contact Rules:

• Restaurants cannot message you first (except booking confirmations)

• You initiate all conversations

• No unsolicited promotional messages

• Report inappropriate messages to support

Blocking Communications:

1. Open chat with restaurant

2. Tap restaurant name at top

3. Select "Block Messages"

4. Confirm blocking

5. No more messages from that restaurant

 
Jobs & Careers

Job Discovery

Finding Food Industry Jobs:

• Tap "Jobs" in main navigation

• Browse all available positions

• Filter by:

  • Location (distance from you)

  • Role type (kitchen, front of house, management)

  • Employment type (full-time, part-time, casual)

  • Experience level (entry, experienced, management)

  • Salary range

Job Types Available:

• Kitchen roles: Chef, line cook, kitchen assistant

• Front of house: Server, host, bartender

• Management: Restaurant manager, assistant manager

• Specialized: Barista, sommelier, pastry chef

• Support: Cleaner, delivery driver, catering assistant

Job Applications

Application Requirements:

• Updated CV (PDF format, max 10MB)

• Cover letter (optional but recommended)

• Answers to employer's custom questions

• Contact information

Application Process:

1. Find job you're interested in

2. Tap "Apply Now"

3. Upload your CV:

   • Tap "Upload CV"

   • Select file from device

   • Wait for upload confirmation

4. Write cover letter (optional):

   • Explain why you're interested

   • Highlight relevant experience

   • Keep concise (200-300 words)

5. Answer custom questions:

   • Employers may ask specific questions

   • Answer honestly and completely

   • Examples: "Can you work weekends?" "Do you have food safety certification?"

6. Review application

7. Tap "Submit Application"

CV Requirements

Supported Formats:

• PDF (preferred)

• DOC/DOCX (Word documents)

• Maximum 10MB file size

CV Tips:

• Include relevant food service experience

• List any certifications (food safety, alcohol service)

• Mention language skills if relevant

• Include availability (days/hours you can work)

• Keep to 2 pages maximum

Application Tracking

My Applications Section:

• View all jobs you've applied for

• See application status:

  • Submitted: Application received

  • Under Review: Employer reviewing

  • Interview: Employer wants to interview

  • Offered: Job offer received

  • Unsuccessful: Application unsuccessful

  • Withdrawn: You withdrew application

Application Updates:

• Receive notifications when status changes

• Employers may request additional information

• Interview invitations sent via app

• Check regularly for updates

Interview Process

Interview Invitations:

• Sent via Mosey notifications

• Include date, time, location

• May be in-person, phone, or video

• Respond promptly to confirm attendance

Interview Preparation:

• Research the restaurant/business

• Prepare questions about the role

• Dress appropriately for food service

• Bring physical copy of CV

• Arrive 10 minutes early

Job Alerts and Notifications

Setting Up Alerts:

1. Go to Jobs → Settings

2. Set your preferences:

   • Preferred locations

   • Role types interested in

   • Salary requirements

   • Available work days

3. Enable notifications

4. Receive alerts when matching jobs are posted

Notification Types:

• New jobs matching your criteria

• Application status updates

• Interview invitations

• Employer messages

 
Settings & Privacy

Account Settings

Accessing Settings: Tap profile icon → Settings → Account Settings

Editable Information:

• Display name

• Email address

• Password

• Profile photo

• Bio

• Location preferences

Changing Email:

1. Tap current email address

2. Enter new email

3. Tap "Update Email"

4. Verify new email with code sent

5. Email updated once verified

Changing Password:

1. Tap "Change Password"

2. Enter current password

3. Enter new password (following requirements)

4. Confirm new password

5. Tap "Update Password"

Privacy Controls

Profile Visibility:

• Public: Anyone can find and view your profile

• Private: Only approved followers see your content

Post Visibility:

• Show on Profile: Default, posts appear on your profile

• Hide from Profile: Posts only visible to you

Location Sharing:

• Required for distance-based features and showing businesses, events, promotions etc. near you

• Can be disabled in phone settings

Notification Settings

Available Notifications:

• New followers

• Likes on your posts

• Comments on your posts

• Booking confirmations

• Booking changes/cancellations

• Event reminders

• Voucher expiry warnings

• Job application updates

• Messages from restaurants

Managing Notifications:

1. Settings → Notifications

2. Toggle each notification type on/off

3. Choose delivery method:

   • Push notifications (immediate)

   • Email summaries (daily/weekly)

   • In-app only

4. Set quiet hours (no notifications during sleep)

Blocking and Reporting

Blocking Users:

1. Visit user's profile

2. Tap three dots (top right)

3. Select "Block User"

4. Confirm blocking

What Blocking Does:

• They can't see your profile or posts

• They can't add you to Mosey Lists

• You won't see their content

• They won't be notified of blocking

Reporting Content:

1. Find content to report (post, profile, etc.)

2. Tap three dots or report icon

3. Select reason:

   • Spam

   • Inappropriate content

   • Harassment

   • Fake information

   • Other

4. Add additional details

5. Submit report

Reporting Process:

• Reports reviewed within 24-72 hours

• Action taken based on Community Guidelines

• Reporter identity kept confidential

• Updates provided on serious violations

 
Troubleshooting

App Performance Issues

App Won't Load:

1. Close app completely

2. Restart your phone

3. Check internet connection

4. Update app if available

5. Clear app cache (Android) or reinstall (iOS)

App Crashes:

1. Force close and reopen app

2. Update to latest version

3. Restart device

4. Ensure sufficient storage space (1GB+ recommended)

5. Contact support if crashes persist

Slow Loading:

• Check internet connection speed

• Try switching between WiFi and mobile data

• Close other apps running in background

• Clear app cache

• Restart device

Login Issues

Can't Remember Email:

• Try common email addresses you use

• Check welcome email from Mosey

• Contact support with approximate signup date, username, name 

Password Not Working:

• Use "Forgot Password" to reset

• Check caps lock and special characters

• Try typing password in notes app first

• Ensure you're using most recent password

Account Locked:

• Usually caused by multiple failed login attempts

• Wait 30 minutes before trying again

• Use password reset if needed

• Contact support if repeatedly locked

Photo Upload Problems

Photos Won't Upload:

1. Check camera/photo permissions:

   • iOS: Settings → Privacy → Photos → Mosey

   • Android: Settings → Apps → Mosey → Permissions

2. Ensure stable internet connection

3. Try uploading one photo at a time

4. Reduce photo file size if very large (>25MB)

5. Check photo format (JPEG/PNG only)

Photos Appear Blurry:

• Use good lighting when taking photos

• Hold phone steady

• Clean camera lens

• Take photos in higher resolution

• Avoid extreme zoom

Location Issues

Distance Not Showing:

1. Enable location permissions:

   • iOS: Settings → Privacy → Location Services → Mosey

   • Android: Settings → Apps → Mosey → Permissions → Location

2. Choose "While Using App" or "Always"

3. Ensure GPS is enabled

4. Try restarting app

5. Try restarting phone

Wrong Location Detected:

• Move to area with better GPS signal

• Turn location off and on again

• Check if VPN is interfering

• Manually search for businesses by area name

Payment and Billing Issues

Payment Methods Accepted

• Visa and Mastercard credit/debit cards

• American Express (where supported)

• Apple Pay (iOS devices)

• Google Pay (Android devices)

Payment Won't Process

1. Check card details are correct (number, expiry, CVV)

2. Ensure sufficient funds available

3. Verify billing address matches card

4. Try different payment method

5. Check if card is blocked by bank

6. Contact your bank if payment keeps failing

Refund Requests

• Contact the restaurant directly for refunds

• Mosey facilitates payment but doesn't process refunds

• Check terms and conditions before purchasing

• Dispute through your bank as last resort

• Contact support@moseyfoodfinder.com for technical payment issues
   

Subscription and Premium Features

Free vs Premium Features

Mosey is free for all users. Premium features may be introduced in future updates.

Current Free Features Include

• Unlimited restaurant discovery and search

• Posting reviews and photos

• Creating and managing Mosey Lists

• Making reservations

• Purchasing vouchers and event tickets

• Job searching and applications

• Messaging restaurants

Contact and Support

Getting Help

• In-app: Settings → Help & Support

• Email: support@moseyfoodfinder.com

• Response time: 24-48 hours typically

• Emergency booking issues: Contact restaurant directly

What to Include in Support Requests

• Your account email address

• Description of the problem

• Screenshots if relevant

• Steps you've already tried

• Device type and app version

Common Issues We Can Help With

• Account login problems

• Technical app issues

• Payment processing problems

• Inappropriate content reports

• Account verification issues

Issues to Contact Restaurants Directly

• Food quality complaints

• Service issues during your visit

• Booking changes or cancellations

• Special dietary requirements

• Event or voucher redemption problems

• Anything with the business itself

Community Guidelines Violations

Reporting Violations

1. Find the problematic content

2. Tap report button (flag icon)

3. Select violation type: • Fake review or spam • Inappropriate content • Harassment or bullying • Copyright infringement • Off-topic content

4. Provide additional details

5. Submit report

What Happens After Reporting

• Reports reviewed within 24-72 hours

• Action taken based on Community Guidelines

• Serious violations may result in account suspension

• You may receive update on actions taken, depending on the complaint 

• Reporter identity kept confidential

Content Removal Appeals

• Email support@moseyfoodfinder.com

• Include details about removed content

• Explain why you believe removal was incorrect

• Response within 7-14 days

• Decision may be reversed if removal was in error

Safety and Security

Protecting Your Account

• Use strong, unique password

• Enable two-factor authentication when available

• Don't share login details

• Log out on shared devices

• Report suspicious activity immediately

Meeting People Through Mosey

• Mosey is for food discovery. If you use Mosey to meet people:

• Meet in public restaurants only

• Tell someone where you're going

• Trust your instincts about safety

• Report inappropriate behaviour

Personal Information Safety

• Don't share personal details in reviews

• Be cautious about sharing location in real-time

• Use privacy settings to control who sees your content

• Report users who request personal information

• Keep payment information secure

Business Interactions

• All communication should be food/booking related

• Report businesses that contact you inappropriately

• Don't share personal information beyond booking requirements

• Pay through Mosey's secure system only

• Report any requests for direct payment

Updates and New Features

App Updates

• Enable automatic updates in app store settings

• Updates include bug fixes and new features

• Check Settings → About for current version

• Some features may require latest version

Feature Announcements

• Major new features announced via email

• In-app notifications for important updates

• Follow Mosey social media for announcements

• Feature requests can be submitted via support

Beta Testing

• Occasionally invite users to test new features

• Invitations sent via email to active users

• Participation is voluntary

• Feedback helps improve features before public release

International Use

Using Mosey While Travelling

• App works internationally with internet connection

• Search results show local businesses in visited areas

• Create travel-specific Mosey Lists

• Booking availability varies by country

• Payment methods may vary by location

Language Support

• Primary language: English

• Additional languages may be added based on demand

• Restaurant information appears in local language

Currency Display

• Prices shown in local currency where possible

• Currency conversion handled by payment processor

• Exchange rates updated regularly

• Final charge may differ slightly due to bank rates

Regional Variations

• Feature availability may vary by country

• Local regulations may affects some services

• Restaurant booking systems vary internationally

• Contact support for region-specific questions

Legal and Terms

Terms of Service

• Full terms available in Settings → Legal

• Updated periodically with email notification

• Continued use indicates acceptance of updates

• Contact legal@moseyfoodfinder.com for questions

Privacy Policy

• Detailed privacy policy available in app

• Explains how your data is used and protected

• Options to control data sharing and retention

• Request data deletion via Settings → Privacy

Account Deletion

• Permanent deletion available in Settings

• Cannot be undone once confirmed

• Data removed within 30 days

• Some data retained for legal compliance

• Export data before deletion if needed

Dispute Resolution

• Try to resolve issues directly with restaurants

• Contact Mosey support for platform-related issues

• Legal disputes governed by Irish law

• Mediation services available for serious disputes

This comprehensive guide covers the essential aspects of using Mosey to discover great food and connect with restaurants. For questions not addressed here, please contact our support team at support@moseyfoodfinder.com.

Remember: Mosey works best when you share genuine experiences and engage authentically with the food community. Your honest reviews and recommendations help other food lovers discover amazing places and support local businesses.


Last updated: [18/08/25] Version: 1.0