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Kitchen Display

A kitchen display system that replaces the ticket printer

Orders from the app, the till and delivery appear as tickets on a screen at each station and at the pass. Cooks bump what they finish, and nothing leaves the kitchen half plated.

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Why does food go out late or half finished at the pass?

A printer spits out one docket per order and the cook decides what it means. Tickets get lost under a pan, a cold starter sits next to a hot main, and the head chef on the pass finds out an order is wrong when the plate is already in the window.

Online orders make it worse. A collection order scheduled for one o'clock has to be started at ten to, and a paper docket printed at half twelve does not tell the cook that.

A kitchen display shows every order on one screen, with the time it should start, the station each dish belongs to and a clear colour when a ticket is running late. The pass sees what is still owed before a ticket goes out.

How does the Mosey Kitchen Display work?

  1. Create stations and route dishes

    In the display's settings, add up to twelve stations with the names your team already uses, such as Grill, Fry, Cold and Pastry. Route each dish to a station by the dish first and by menu category second. A dish with no route shows on every station, so food never disappears.

  2. Set the timers and open the screens

    Choose when a ticket turns amber and when it turns red, for the whole kitchen or for one station. Open a screen at each station and one at the pass. The clock for a scheduled order counts from the time the kitchen should start it, not from when it was placed.

  3. Bump, recall and serve

    A cook bumps a ticket or an item when it is done. The pass sees every ticket with each item's station and state, and serves a ticket only when every live item is ready. A bumped ticket can be recalled for 30 minutes.

What do my cooks and my customers see?

Allergens first

Each ticket carries a banner with what the dishes contain or may contain and any note from the business, then the same words under each dish. It also shows a count of dishes for which you have not listed allergens. Extras, sizes and combo names sit on lines of their own.

A pass that names who is late

The button to serve a ticket names who is still owed, such as Waiting on Fry, with a count. The pass also shows all-day counts of how many of each dish are still to cook, which makes it the head chef's screen.

Customers told at the right moment

For an online order the customer is told when the last item across all stations is ready, not when the first one is. A ticket that is late says so in words as well as turning red.

The Kitchen Display is part of Order Ahead and delivery, with no separate charge and no per-screen fee. Run it on whatever tablet or screen you already have.

How do I set up a kitchen display in an afternoon?

  1. Claim your business free and switch on Order Ahead or delivery in Enable features. The display comes with them.
  2. Open the Kitchen Display settings and create your stations, using the names your cooks already say out loud.
  3. Route your dishes to stations, then check a test order to see where each item lands.
  4. Set the amber and red times. If a station's red time is not later than its amber time the screen ignores the pair, so a bad value cannot hide a late ticket.
  5. Open a screen at each station and a bigger one at the pass, and agree who bumps and that nothing is bumped that is not on the plate.
  6. Run the printer and the screen together for one quiet service before you retire the paper.

What does a kitchen display system cost on Mosey?

Nothing extra. The Kitchen Display comes with Order Ahead and delivery, so there is no subscription, no per-screen fee and no hardware to buy. The only charges are the usual rates on the orders themselves, shown on the feature pages for ordering and delivery, and a connected till bill can send its tickets to the same screens.

See pricingCommission is quoted before VAT. Irish VAT of 23% is added to our fee, not to your food.

How is this different from a ticket printer or a standalone display?

A printer cannot tell a cook a ticket is late, route a dish to the right station or hold a main until the starters are cleared. A display can do all three.

A standalone display usually needs its own subscription and its own integration with your orders. Here the screen reads the same orders as your app, your till and your delivery list, so there is nothing to connect.

It copes with a bad connection. If the screen loses its link it keeps showing the tickets with a note of when they were last updated, keeps your taps and sends them once when the connection returns. A tap older than ten minutes is dropped rather than replayed onto a ticket that has moved on.

Who is a kitchen display right for?

A restaurant with more than one station gets the most from routing and the pass. A takeaway or pizzeria with a rush of online orders uses one screen and the timers. A café that makes drinks and food can run one station for the bar and one for the kitchen. A food truck with one cook may only want a single screen. A very small kitchen where two people shout across the pass may not need one.

Put the printer in a drawer

Claim your business free, switch on ordering and run your next quiet service with a screen beside the docket.

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Kitchen display questions from owners

  • How many stations can I create?

    Up to twelve, with names that are unique ignoring case. Dishes route by the dish first and by category second, and an unrouted dish shows on every station.

  • What does the pass show?

    Every ticket with each item's station and state, readiest first, and all-day counts. It serves a ticket only when every live item is ready and names who is still owed.

  • Can I recall a ticket I bumped by mistake?

    Yes, for 30 minutes, unless the order has been collected, delivered, cancelled or refunded. A till line that is ready can be sent back for a remake.

  • What happens if the screen loses its connection?

    It keeps showing the tickets with a note of when they were last updated, keeps your taps and sends them when the connection returns.

  • Do courses work on online orders?

    No. Courses are for till bills on the web till, where lines can be given a course from one to four and held until the table is ready.

  • Does it cost extra?

    No. It comes with Order Ahead and delivery, with no separate charge and no per-screen fee.

  • Does the display show allergens?

    Yes. Every ticket shows a banner with the allergens you declared, the same words under each dish and a count of dishes with no declaration.

Where to go next with the kitchen

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