Member letters and your weekly places digest on Mosey

If you are a member of a place on Mosey, the place can write you short letters, which you read in the Letters section of the app and on the place's page. Once a week, Mosey also builds a digest of your places: your credit and when it runs out, rewards you are close to, changes to your plan and, if you have agreed to hear from the place, its letters and offers. Letters follow your marketing choice, replies are private and you can switch them off.

What is a letter?

A short note from the place with a headline, a photo and a sign-off, often a new dish, a story about a supplier or an invitation to a members-only night. It can point to a real dish, special, event or perk. It is read in the app. Most letters do not send a notification; a place can send one letter a month as a push, and the rest are waiting for you when you look.

Who gets letters?

Only members who said yes to marketing from that place. If you switch marketing off for a place, you still get messages about your own membership, such as a renewal, a failed payment, a price change or credit about to run out, but no letters, nothing in the digest from the place and nothing on its page. A member who has not agreed to marketing is not counted when the place sends.

How do you reply?

You can heart a letter, or reply to it. A reply opens your private message thread with the place, tagged with the letter, so it arrives like any other message. It is never public. The place sees counts of hearts and opens, not who read it.

What is in the weekly digest?

Each Sunday, the digest gathers, for each place you belong to:

• Your credit, and when it runs out.
• Rewards waiting, and rewards one visit away.
• Changes to your own plan's perks. These need no marketing consent, because they are about your own membership.
• Member-only items, events, offers and letters, where you have said yes to marketing.

A week with nothing to say sends nothing. The digest appears as one card in the app. The email version is off unless you turn it on, and an email only shows a place's own words where you have agreed to marketing by email as well.

How do you change the settings?

Open Settings from the You menu, and the notification and privacy settings. There are two switches for the digest: the in-app card, which is on by default, and email, which is off by default. Marketing choices for each place sit in your privacy settings. Switch off what you do not want, and the change takes effect at once.

Can you report a letter?

Yes. If a letter breaks the community rules, report it. Like any post it stays up while moderators look at it. A place can take down its own letter, and it cannot edit one after it has been sent.

What if you do not want anything from a place?

Switch off marketing for that place. Your membership and benefits continue, and service messages still arrive. You can also leave the membership; see pausing or cancelling.

Related reading: joining a membership, controlling your privacy and data and the rewards feature page.