Win company orders with Mosey for Teams: what offices ask and how to answer

Mosey for Teams lets a company order food from your business: office lunches, buffets, pick-your-own lunches where each person chooses a dish, regular standing orders, and gifts for staff. The orders arrive in the catering queue you already use, marked with the company, and you answer them like any other catering request. The company handles approvals and payment; you handle the food.

What kinds of company order are there?

• A one-off order. A team lunch for twenty, quoted by you and paid by the company.
• Pick-your-own lunches. The company sets a menu round, each person picks their dish through a link, and you receive one labelled order, with a sheet that lists who chose what.
• Regular orders. A standing order that repeats weekly. You answer once, and an hourly check handles the repeat.
• Gifts for staff. A company can buy vouchers for named people at your business, or event tickets for a team outing, in one payment.

Which of these you receive depends on what you switch on. Catering must be on, and you list catering items with a serving size and your internal pricing rules.

How do you get ready?

1. Switch on catering in your features and build a small catering menu: platters, trays and per-head lunches, each with the number it serves.
2. Set your pricing rules. They stay internal and pre-fill your quotes, so a customer sees the quote lines, never your rules.
3. Decide whether you accept company orders. It is a setting, and you can also choose whether to run standing orders without asking each time.
4. Decide your deposit rule. You can waive the deposit for trusted companies.
5. Set your lead times and capacity so you are never promised a Monday 8am buffet on Sunday night.

The catering guide covers the menu, and the catering price guide shows how to price a job properly.

How should you answer a company?

Quickly, clearly and in one message. Companies compare you with the place down the road, and they order from whoever answers first with a price they can approve. Quote per head, show packaging and delivery as lines, and state the final numbers deadline.

Companies often have approval rules. A request above a certain amount waits for an approver in their team, and if your quote is above what the approvers saw, it goes back to them. That is another reason to quote accurately the first time.

How are you paid?

A company pays by saved card or, with agreed terms, by bank-transfer invoice. Either way the money reaches your own Stripe account through the same catering money flow as a consumer booking, with a deposit and a balance where you set one. Mosey's fee for the catering engine is shown on the pricing page, and the company pays a corporate service fee on top. A company that is overdue on invoice terms is paused from placing new orders.

What do you need to know about gifts and staff directories?

A company can keep a directory of people who agreed to be listed, by Mosey username, and send them a gift voucher, a coffee, a lunch link or event tickets that arrive inside their app. For you this means a voucher or a ticket arrives with the company's name on it, not a person's, and it cannot be refunded to the staff member: the company can cancel an unsent one for a full refund. At the door, a ticket from a company scans like any other. The company never sees anything about the person beyond a display name and a username.

What does a first company order look like?

An office manager searches for places near the office, opens yours, and sees your catering menu and your lead time. She builds an order for twenty people for next Thursday, with a delivery address, a cost centre and a purchase order number, and sends it. It lands in your queue as a request from the company. You read the labelled details, quote a per-head price with delivery as its own line and send it. Her approver sees the quote, approves it, and the company pays the deposit. On Wednesday you prepare it, label each pack with the person's name if it is a pick-your-own round, and deliver. The company sees the invoice, and next month the office manager sets the same order to repeat every Thursday.

What mistakes should you avoid?

• A quote with no deadline for final numbers. Offices change headcount on the morning.
• Treating a standing order as a favour. Write the schedule, the price and the notice for changes down once.
• Forgetting allergens. A pick-your-own round collects dietary needs per person. Use them, and read the allergen guide.
• No named contact. Give the company one person and one phone number.

Companies come back when the food is the same on the fifth Monday as on the first, and they talk to other offices in the same building. Keep a short note for each company: the contact, the usual headcount, what they liked, what they cannot eat. Treat the second order as the real test of the first. Build the repeat order well, and see the private hire and large group guide for the next kind of group business.