One inbox for every customer conversation

A venue's messages arrive from everywhere: a question about a booking, a note on an order, an enquiry about a party of twelve, an applicant asking about a shift. On most systems those live in four places and at least one of them goes unread for a week.

Mosey puts them in one inbox.

One inbox for chats, bookings and job applications

Customer chats, reservation messages, private hire enquiries and job applications all arrive in the same list, each tagged with where it came from. You reply in the same place regardless.

The single most useful control is the needs reply filter: threads where the customer spoke last and nobody has answered. That is the list that costs you money, and on a busy week it is the only one worth opening.

Saved replies

The same six questions arrive every week. Write the answer once and it is a tap.

Parking. The accessible entrance. Whether you do a proper gluten-free kitchen. Last orders on a Sunday. Whether the dog can come in. Big tables on a Friday.

Saved replies are shared across every kind of thread, so an answer you wrote for a booking question also serves an applicant asking about the same thing.

Messages linked to the order or booking they are about

A message about an order arrives attached to that order. A question about a booking carries the booking. You are not asking "which Tuesday?", because the thread already knows, and so does whoever picks it up after you.

Which staff can see customer messages?

Access follows your team's roles, so a manager and a staff member see what you decided they should. The thread history stays with the venue rather than with whoever happened to answer, which matters the week that person is on holiday.

Why answering fast is the whole thing

An unanswered message is not neutral. Somebody asked whether they could bring a buggy, got nothing, and booked the place that replied. The needs-reply filter exists because that is the single cheapest revenue on this page.

How to set up customer messaging on Mosey

1. Open Inbox in your sidebar. It is on from the start.
2. Turn on messaging for customers so a "message us" option appears on your profile.
3. Write four saved replies before you need them: parking, access, dietary, big groups.
4. Filter to needs reply and make that the habit rather than scrolling the whole list.
5. Check who on your team has access, so cover exists when you are off.

Features that work with your inbox

• Reservations:a booking question arrives with the booking attached.
• Order Ahead and delivery:an order question arrives with the order.
• Gatherings:a private hire enquiry is a thread that ends in a quote.
• Jobs:applicant messages and interview scheduling land in the same list.
• Outreach:the inbox answers; outreach starts the conversation.