Get found by the dish and reply to every review

A one-star rating lands, you do not notice for a day, and when you do there is nowhere sensible to answer. A business that never replies reads as a business that does not care. A rating from a night you never served does the same damage as a fair one.

Many food businesses are rated on Mosey before the owner has signed in. Claiming the listing is free, and it puts you in charge of what people see and how you answer.

Search for your business, confirm that it is yours and sign in. Your listing already holds what Mosey knows, so you correct it rather than typing from scratch. Add your hours, a cover photo, your best dishes and a couple of lines about what you cook. A photo of your paper menu gets the dishes in quickly; read every price before you publish.

Diners rate the dish they ate and add a photo. One well-rated plate can bring in someone who has never heard of you, because they searched for the dish, not for your name. A number out of five tells a kitchen little. A photo of the burger and what the diner said about it tells you what to keep.

Open the reviews list, read what the guest said and reply under your business name. A calm, specific reply is read by the next person deciding where to eat: thank the guest, say what you will do and offer to talk by message.

You cannot delete a rating, and nobody can pay to hide one. That is why guests trust them. A rating that breaks the rules, such as abuse or a rating from someone who was never there, can be reported for moderation.

Mosey Gold is an earned mark that comes from ratings alone, so it cannot be bought, boosted or paid for. Mosey picks are lists built from guest ratings of what they ate. A pick publishes only when it holds at least three businesses, and the same rules apply to every one.

What Mosey is about

• Affordable tools for food businesses

  Tools priced for independents and small chains, not for the big groups.

• A full suite, in one login

  The tools a restaurant, café or bar needs sit together, so you are not paying for a stack of separate subscriptions.

• You keep more of your revenue

  Mosey is built so that more of every sale stays with the business that made it.

• Free to list and claim

  Your menu, your replies to guests and your photos cost nothing to put on Mosey.

• No hidden fees

  What Mosey charges is published, in full, so nothing arrives as a surprise on a statement.

• Made for local food businesses

  Mosey helps diners find independent food businesses by dish and mood, and lets people rate what they actually ate.

More for your business

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  Analytics

  How diners find you, what they do next, what each fee cost and the sales tax figures for your accountant.

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  Loyalty and Mosey Tap

  A stamp card or points program your regulars join in the app, with a tap at the counter.

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  Marketing and your customer list

  Customer groups, win-back offers and member letters, sent only to people who agreed.