Do pickup, delivery and table QR share one menu?

Yes. One menu, one stock count and one set of required options sit behind every channel, so a sold-out dish is sold out everywhere.

Does the guest need an account to order from a table QR code?

The code opens your menu on the guest's phone. They order and pay there, and the order lands on your screen like any other.

What if I cannot make an item after the guest has paid?

Message the guest from the order and offer a swap or a refund. If you cancel the order, the guest is refunded in full.

Can I limit how many orders I get?

Yes. Cap each pickup slot, pause ordering from the order screen, and decide whether Mosey may accept an order for you at all. Automatic acceptance is off until you switch it on.

How is sales tax shown to the guest?

Each tax is its own row, named, with its rate. Mosey works it out on the server; the page and the app never add it up themselves.

Do allergens show on the order?

Yes. The allergens you declared for each dish are copied onto the order when it is placed and show on the ticket.

Can I take a pickup code at the counter?

Each pickup order carries a four digit code. You can require your staff to enter it before an order is marked collected.

Online ordering and table QR

Online ordering and table QR codes for a US restaurant, one menu for every channel

Mosey puts your menu in front of diners for pickup, delivery and table orders, and shows the sales tax on its own line. The money goes to your own Stripe account, and the rules that change from state to state are handled for you.

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Why does every order channel feel like a separate job?

Phone orders land on a notepad. The delivery app has its own tablet. The website form emails someone who is already busy. Each channel has a different menu, a different price and a different idea of what is sold out.

The result shows up at the pass: a ticket nobody can read, a pickup that was promised for 12:15 and a guest at the counter asking where their food is. Mosey keeps one menu behind all of it, so a dish that sells out is greyed out everywhere at once.

How does an order get from the menu to the kitchen?

A guest picks dishes, chooses the required options (a size, a side, a cooking temperature) and picks a pickup time from the slots you leave open. Required choices are checked on the server, so an order cannot arrive missing a size.

You set the number of orders each slot can hold and pause ordering when the kitchen is under. A full slot is never offered. Each dish can carry a daily stock count that goes down with every order and comes back if an order is canceled.

The order arrives paid, with the guest's notes and the allergens you declared for each dish as they stood when it was ordered. Accept it, set the prep time, mark it ready. If you are running late, one tap pushes the time back and tells the guest.

A paid order nobody accepts does not sit there. After a time you set (fifteen minutes unless you change it) it is canceled and refunded in full.

What is a table QR order, and what does it change?

A table QR code is a printed code on the table or the menu. A guest scans it, sees your menu, orders and pays from their phone. Mosey counts an order as a table order when it is placed within two hours of scanning that table's code and is not for delivery.

That matters for two reasons. The guest never waits for a server to come back with a card machine. And a table order is your own channel: it is not counted with the sales made through the Mosey app and website, so it keeps working even when a state hold pauses those.

What does the guest see at checkout?

One price from the first item. In the United States the figure a guest sees already includes Mosey's booking fee, so nothing is added as a surprise line at the end. Your menu prices stay exactly what you set them to.

Sales tax and any delivery charge come after, and each tax is its own row with its name and rate, for example "State sales tax (6.25%)". The final charge can never be higher than the total shown, and if it ever would be, the order is refused and nothing is charged.

Tips are offered with options that fit the state, nothing preselected, and the tip reaches you whole.

How does delivery work across a state line?

Delivery is checked against the state the guest is in, not only the state your restaurant is in. Mosey delivers into a state only when that state is open on Mosey and your business has an active tax registration there. You add the other states you deliver into yourself, and confirm that you hold a permit in each.

Whether the delivery charge is taxed is a rule for the destination state: taxable, exempt, or exempt when you also offer pickup. Where the rule depends on pickup, keep pickup switched on and the charge is priced the way the state expects.

What about alcohol and combos?

Online orders in the United States do not carry alcohol. A drink rung up at your own till is your sale and stays on the till. Combos are priced by Mosey's tax engine, member by member, so a combo of food and a soft drink is taxed as what each part is.

Where the rules differ

Ordering follows the state a guest is in. These are the differences that change what is offered.

Pennsylvania: App and website orders are refused until Mosey holds a Pennsylvania sales tax license. The till and table QR codes work in the meantime. The license is free to apply for.
Florida and Georgia: Mosey must register once its app sales in the state pass $100,000. Florida then moves to Mosey collecting the tax on the following January 1.
A state past Mosey's sales threshold: Only app and website sales are held. Table QR, the till and your own channels keep working.
Every state: Online orders carry no alcohol. Dine-in and counter drinks go through your till.

Rules change. Check any rule that matters to you with your accountant or adviser.

What Mosey is about

Affordable tools for food businesses
Tools priced for independents and small chains, not for the big groups.
A full suite, in one login
The tools a restaurant, café or bar needs sit together, so you are not paying for a stack of separate subscriptions.
You keep more of your revenue
Mosey is built so that more of every sale stays with the business that made it.
Free to list and claim
Your menu, your replies to guests and your photos cost nothing to put on Mosey.
No hidden fees
What Mosey charges is published, in full, so nothing arrives as a surprise on a statement.
Made for local food businesses
Mosey helps diners find independent food businesses by dish and mood, and lets people rate what they actually ate.

Questions owners ask

Do pickup, delivery and table QR share one menu?
Yes. One menu, one stock count and one set of required options sit behind every channel, so a sold-out dish is sold out everywhere.
Does the guest need an account to order from a table QR code?
The code opens your menu on the guest's phone. They order and pay there, and the order lands on your screen like any other.
What if I cannot make an item after the guest has paid?
Message the guest from the order and offer a swap or a refund. If you cancel the order, the guest is refunded in full.
Can I limit how many orders I get?
Yes. Cap each pickup slot, pause ordering from the order screen, and decide whether Mosey may accept an order for you at all. Automatic acceptance is off until you switch it on.
How is sales tax shown to the guest?
Each tax is its own row, named, with its rate. Mosey works it out on the server; the page and the app never add it up themselves.
Do allergens show on the order?
Yes. The allergens you declared for each dish are copied onto the order when it is placed and show on the ticket.
Can I take a pickup code at the counter?
Each pickup order carries a four digit code. You can require your staff to enter it before an order is marked collected.

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