Do pickup, delivery and table QR share one menu?

Yes. One menu, one stock count and one set of required choices sit behind every channel.

Do guests need an account for a table QR code?

The code opens your menu on the guest's phone. They order and pay there, and the order lands on your screen like any other.

How is GST/HST shown?

Each tax is its own named row. Mosey works it out on the server for the province and line by line, and the app never adds it up itself.

What if I cannot make a dish after it is paid?

Message the guest from the order and offer a swap or a refund. If you cancel, the guest is refunded in full.

Can I limit how many orders I get?

Yes. Cap each pickup slot and pause ordering from the order screen. Automatic acceptance stays off until you switch it on.

Do allergens show on the order?

Yes. They are copied onto the order when it is placed, from the dish as you declared it, and print on the ticket.

Is there a pickup code?

Each pickup order carries a four digit code, and you can require staff to enter it before an order is marked collected.

Online ordering and table QR

Online ordering and table QR codes for a Canadian restaurant, on one menu

Mosey puts your menu in front of diners for pickup, delivery and table orders, and shows GST/HST and any provincial tax on separate lines. The money goes to your own Stripe account, and each province's rules are applied for you.

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Free to list: your menu, replies and photos.

Why does each way of ordering need its own tablet?

Phone orders go on a notepad, the delivery app has its own screen and the website form lands in an inbox nobody is watching during the lunch rush. Every channel has its own menu and its own opinion about what is sold out.

Mosey runs one menu behind all of them. When the last portion of the soup goes, it goes everywhere at once.

What happens between a tap on a phone and a ticket in the kitchen?

A guest picks dishes and the required choices (a size, a side, how it is cooked) and a pickup time from the slots you have open. Required choices are checked on the server, so an order cannot arrive without them.

Each slot has a limit that you set, and you can pause ordering when the kitchen is under. A dish can carry a daily stock count that counts down with every order and returns if an order is cancelled.

The order arrives paid, with the guest's notes and the allergens you declared for each dish as they stood at that moment. Accept it, set the prep time and mark it ready. If you fall behind, one tap pushes the time back and tells the guest. A paid order that nobody accepts is cancelled and refunded after the time you set, fifteen minutes unless you change it.

What is a table QR order?

A printed code on the table or the menu. A guest scans it, sees your menu, orders and pays from their phone. An order counts as a table order when it is placed within two hours of scanning that table's code and is not for delivery.

A table order is your own sale, not one made through the Mosey app and website. That is why it keeps going in a province where Mosey's app and website sales are held.

What does the guest see at checkout?

One price from the first item. In Canada the total a guest sees already includes Mosey's booking fee, so nothing is added at the end, in line with Canada's rule that a mandatory fee belongs in the price shown. Your menu prices stay as you set them, and sales tax and any delivery charge come after.

The final charge can never exceed the total shown. If it ever would, the order is refused and nothing is charged.

Tax is worked out for the province by line. In British Columbia, restaurant food carries 5% GST and no PST. A soft drink in British Columbia carries PST as well, so each item has to be classed, and an unclassed item reads as food.

Where can a delivery go?

A Canadian delivery goes only to the business's own province, and only when that province is open on Mosey. Another province is refused with a plain message that the restaurant can only deliver within its own province. Delivery needs the guest's postal code, or the order is refused rather than guessed.

Where the rules differ

Ordering follows the province. These are the differences that change what is offered.

Saskatchewan, Manitoba and Quebec: Sales through Mosey are refused. Only booking holds and deposits pass through in Saskatchewan and Manitoba, and Quebec stays closed online.
British Columbia: Soft drinks sell online too. While Mosey is under British Columbia's threshold, the restaurant collects the 7% PST on them. A business with no PST registration cannot sell one online.
Alcohol: Online orders carry no alcohol in any province. A drink at your own till is your own sale.
Payment methods: Interac is in person only. There is no online Interac and no Canadian-dollar bank transfer.

Rules change. Check any rule that matters to you with your accountant or adviser.

What Mosey is about

Affordable tools for food businesses
Tools priced for independents and small chains, not for the big groups.
A full suite, in one login
The tools a restaurant, café or bar needs sit together, so you are not paying for a stack of separate subscriptions.
You keep more of your revenue
Mosey is built so that more of every sale stays with the business that made it.
Free to list and claim
Your menu, your replies to guests and your photos cost nothing to put on Mosey.
No hidden fees
What Mosey charges is published, in full, so nothing arrives as a surprise on a statement.
Made for local food businesses
Mosey helps diners find independent food businesses by dish and mood, and lets people rate what they actually ate.

Questions owners ask

Do pickup, delivery and table QR share one menu?
Yes. One menu, one stock count and one set of required choices sit behind every channel.
Do guests need an account for a table QR code?
The code opens your menu on the guest's phone. They order and pay there, and the order lands on your screen like any other.
How is GST/HST shown?
Each tax is its own named row. Mosey works it out on the server for the province and line by line, and the app never adds it up itself.
What if I cannot make a dish after it is paid?
Message the guest from the order and offer a swap or a refund. If you cancel, the guest is refunded in full.
Can I limit how many orders I get?
Yes. Cap each pickup slot and pause ordering from the order screen. Automatic acceptance stays off until you switch it on.
Do allergens show on the order?
Yes. They are copied onto the order when it is placed, from the dish as you declared it, and print on the ticket.
Is there a pickup code?
Each pickup order carries a four digit code, and you can require staff to enter it before an order is marked collected.

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