Loyalty and Mosey Tap

A loyalty program for Canadian cafés and restaurants that asks before it mails

Pick a stamp card or a points program, set a reward your margin can bear and let guests earn automatically. A tap on your Mosey tag adds a visit at the counter, and a guest's agreement to hear from you is asked for separately, never assumed.

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How do you turn a first visit into a fifth?

A guest likes the food, means to come back, and forgets by Thursday. Paper stamp cards get lost in a coat pocket, and nobody checks one in the Saturday crush. The distance between a first visit and a fifth is where a small business is won.

Mosey loyalty lives in the app guests already use to find a good dish, so the count is always with them and always right.

What programs can you run?

A visit program, a frequency program, a spend band, a tiered program or an item stamp card, such as the tenth coffee free. Set the reward and start with one program, watched for a month.

Each way of ordering has its own switch: at the counter, pickup, delivery, vouchers and catering. Loyalty counts the food, not the GST/HST or provincial tax. On a split bill each person earns for their own share, and a refund takes back what the order earned.

What happens at the counter?

A guest taps their phone on your Mosey tag, or reads out a six digit code and says yes on their phone, and their card opens on the counter screen. Press Add visit, or give a reward. They see it on their phone at once.

A tap is a request that staff confirm. A second visit on the same day is allowed, and a repeat within thirty minutes is shown to staff rather than blocked. Staff can undo within fifteen minutes; after that, removing an action needs the manage loyalty permission and a reason.

How is consent handled under CASL?

Canada's anti-spam law wants express consent for marketing messages, and a box that is already ticked is not express consent. When a guest joins a program at a Canadian business, your offers start off. The join screen shows an unticked box worded with the purpose, who is asking, Mosey's mailing address and contact details, and the right to withdraw at any time.

A guest who joins without ticking cannot be mailed. They still earn and spend rewards. Each request for consent carries the same identity line.

What is a Mosey tag?

A sticker or card at the register, on a table or on the door. A tap opens your business in the guest's app, and a QR code does the same for a phone that cannot tap. The print kit words things for Canada: waitlist, pick up and hours.

Where the rules differ

Loyalty is the same in every province. Consent and rewards have these limits.

Consent to be mailed
A guest's offers start off at a Canadian business, with an unticked box. Ireland and the UK work the other way round.
Alcohol
A reward cannot be alcohol sold through Mosey. A drink at your own till is your own sale.
The identity line
Every request for marketing consent carries who is asking, Mosey's mailing address and contact details, and how to withdraw.

Rules change. Check any rule that matters to you with your accountant or adviser.

What Mosey is about

  • Affordable tools for food businesses

    Tools priced for independents and small chains, not for the big groups.

  • A full suite, in one login

    The tools a restaurant, café or bar needs sit together, so you are not paying for a stack of separate subscriptions.

  • You keep more of your revenue

    Mosey is built so that more of every sale stays with the business that made it.

  • Free to list and claim

    Your menu, your replies to guests and your photos cost nothing to put on Mosey.

  • No hidden fees

    What Mosey charges is published, in full, so nothing arrives as a surprise on a statement.

  • Made for local food businesses

    Mosey helps diners find independent food businesses by dish and mood, and lets people rate what they actually ate.

Questions owners ask

  • Does a guest have to agree to marketing to earn?

    No. Earning and spending rewards does not depend on it. Only mailing does.

  • Is a tap automatic?

    No. Staff confirm it. The exceptions are self check-in at an event door and a trail stamp, which are off until you switch them on.

  • Can a guest earn on delivery?

    Only if you switch that channel on. Counter, pickup, delivery, vouchers and catering each have a switch.

  • What if a guest has not joined?

    The counter says so and does not add the visit. The guest joins in the app.

  • Can I change a program once guests have joined?

    Yes. What they have already earned stays, and the change applies from then on.

  • How does loyalty differ from a membership?

    Loyalty rewards what a guest has already spent. A membership is paid first, for a perk you define.

  • What happens to a reward if I refund the order?

    The refund takes back the visit, stamps or points it earned. A reward spent on a fully refunded order goes back to the guest.

More for your business

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Host on Mosey

Free to list: your menu, replies and photos.