Last Updated: 17 March 2026

 

1. Introduction

These Loyalty Program Terms ("Loyalty Terms") govern your participation in loyalty programs ("Loyalty Programs") offered by Businesses through the Mosey Platform. These Loyalty Terms supplement the Mosey Terms and Conditions and should be read alongside them. Capitalised terms not defined here have the meanings given in the Terms and Conditions.
 

Mosey Limited ("Mosey", "we", "us") provides the technology platform that facilitates Loyalty Programs. Each Business that offers a Loyalty Program is the operator of that programme. Mosey is not the operator of any individual Loyalty Program.
 

2. How Loyalty Programs Work

2.1. Participating Businesses may offer Loyalty Programs through the Mosey Platform. Each Business sets its own programme type, earning rules, rewards, and terms, which are displayed on the Business's profile within the Mosey app.

 

2.2. Loyalty Programs may include one or more of the following earning models:

• Visit-based: You earn a stamp or credit for each qualifying visit to the Business. A qualifying visit is verified when you present a 4-digit redemption code provided by the Business at point of service.

• Spend-based: You earn credits proportional to the amount you spend at the Business. The earning rate (e.g., 1 credit per EUR 1 spent) is set by the Business.

• Frequency-based: You earn bonus credits for visiting or spending at a Business within a defined time period (e.g., visit 3 times in one month to earn a bonus reward).

 

2.3. Each Business determines which model(s) apply to its Loyalty Program and may change the model at any time (see Section 7).

3. Earning Loyalty Credits

3.1. You earn stamps, points, or other loyalty credits ("Loyalty Credits") by completing qualifying activities as defined by each Business's Loyalty Program.

 

3.2. Verification. Earning of Loyalty Credits must be verified at the point of service through a 4-digit redemption code provided by the Business staff. You will be prompted to enter this code in the Mosey app. Loyalty Credits will not be awarded retroactively for visits where the code was not entered at the time of service, unless the Business agrees to a manual adjustment.

 

3.3. Timing. Loyalty Credits are typically credited to your Account immediately upon successful verification.

 

3.4. Value. The value of Loyalty Credits (if expressed in monetary terms) is determined by the Business. The value is displayed within the Loyalty Program details in the app.

 

3.5. Qualifying Transactions. Not all transactions may qualify for Loyalty Credits. The Business may exclude certain items, promotions, or transaction types from earning. Qualifying criteria are displayed in the Loyalty Program details.

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4. Expiration

4.1. Loyalty Credits may be subject to expiration as set by the Business. The expiration period (if any) is displayed in the Loyalty Program details on the Business's profile.

 

4.2. Where an expiration period applies, unused Loyalty Credits will expire at the end of the stated period from the date they were earned.

 

4.3. We will endeavour to send you a notification before your Loyalty Credits expire. However, it is your responsibility to monitor your Loyalty Credit balances and use them before they expire.

 

4.4. Expired Loyalty Credits cannot be reinstated or recovered.

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5. Redemption

5.1. You may redeem accumulated Loyalty Credits for rewards as specified by the Business's Loyalty Program (e.g., free items, discounts, or other offers).

 

5.2. Redemption Process. To redeem, present the applicable 4-digit redemption code at the Business premises. The Business staff will verify the code and apply the reward. Where Virtual Cards are enabled, redemption may also occur automatically at the point of payment.

 

5.3. Minimum Threshold. Some Loyalty Programs may require a minimum number of Loyalty Credits before redemption is available (e.g., 10 stamps for a free coffee). The threshold is set by the Business and displayed in the Loyalty Program details.

 

5.4. Availability. Rewards are subject to availability at the Business. The Business may substitute a reward of equal or greater value if the originally specified reward is unavailable.

 

5.5. Partial Redemption. Unless the Business specifies otherwise, Loyalty Credits may be redeemed in full only (e.g., if a reward requires 10 stamps, you must have 10 stamps to redeem; you cannot redeem 5 stamps for half the reward).

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6. Non-Transferability and No Cash Value

6.1. Loyalty Credits are personal to your Mosey Account and cannot be transferred, sold, bartered, or gifted to another person or Account.

 

6.2. Loyalty Credits have no cash value and cannot be exchanged for cash, cryptocurrency, gift cards, or any other form of payment or value outside the specific Loyalty Program.

 

6.3. Loyalty Credits are not your property. They represent a conditional right to claim rewards subject to the terms of the applicable Loyalty Program.

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7. Modification and Termination of Loyalty Programs

7.1. By the Business. Each Business reserves the right to modify, suspend, or terminate its Loyalty Program at any time, including:

• Changing earning rates or redemption values.

• Adding, removing, or modifying available rewards.

• Changing expiration periods.

• Changing qualifying activities or transactions.

• Terminating the Loyalty Program entirely.

 

7.2. Notice of Changes. Businesses are encouraged to provide reasonable notice of material changes to their Loyalty Programs. Mosey will endeavour to notify affected users of material changes where we are informed by the Business.

 

7.3. By Mosey. Mosey reserves the right to modify or discontinue the Loyalty Program functionality of the Platform at any time. We will provide reasonable notice (typically at least 30 days) before discontinuing Loyalty Program functionality entirely.

 

7.4. Effect of Termination. If a Business terminates its Loyalty Program, any unredeemed Loyalty Credits for that Business will expire at the end of a reasonable wind-down period (typically 30 days from the date of termination notice, unless the Business specifies a longer period). After the wind-down period, unredeemed Loyalty Credits will be forfeited.

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8. Forfeiture on Account Deletion

8.1. If you delete your Mosey Account, or if your Account is terminated by Mosey for any reason, all accumulated Loyalty Credits across all Loyalty Programs will be immediately and permanently forfeited.

 

8.2. This forfeiture is irrevocable. Loyalty Credits cannot be recovered after Account deletion or termination.

 

8.3. We recommend redeeming all available Loyalty Credits before deleting your Account.

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9. Mosey's Role

9.1. Facilitator, Not Operator. Mosey provides the technology platform that enables Businesses to create and operate Loyalty Programs. Mosey does not operate any individual Loyalty Program.

 

9.2. No Responsibility for Business Programs. Mosey is not responsible for:

The terms or conditions of any Business's Loyalty Program.

A Business's failure to honour its Loyalty Program rewards.

The quality, availability, or suitability of rewards offered by a Business.

Changes made by a Business to its Loyalty Program.

 

9.3. Disputes. If you have a dispute about a Loyalty Program (e.g., missing credits, reward quality, or programme changes), you should contact the relevant Business directly. If the dispute is about a technical issue with the Mosey Platform (e.g., credits not recording after entering a valid code), contact Mosey at support@moseyfoodfinder.com.

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10. Commission Structure

10.1. Businesses participating in Loyalty Programs through the Mosey Platform pay a commission to Mosey on loyalty-funded transactions.

 

10.2. The current standard commission rates are:

1% commission on loyalty-funded transactions up to EUR 150 per month per Business.

0.4% commission on loyalty-funded transactions exceeding EUR 150 per month per Business.

 

10.3. Mosey reserves the right to modify commission rates with at least 30 days' prior written notice to Businesses.

 

10.4. Commission rates do not affect the value of Loyalty Credits for Users. Users do not pay any commission or fee for participating in Loyalty Programs.

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11. Fraud and Abuse

11.1. Mosey and participating Businesses reserve the right to suspend or revoke Loyalty Credits, close Loyalty Program access, or take other appropriate action if we reasonably believe that:

Loyalty Credits were earned through fraud, manipulation, or abuse (e.g., using fake verification codes, colluding with Business staff).

You have violated these Loyalty Terms or the Mosey Terms and Conditions.

Your Account shows patterns of abuse (e.g., creating multiple accounts to exploit Loyalty Programs).

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11.2. In cases of fraud or abuse, Loyalty Credits may be revoked without prior notice.

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12. Governing Law

12.1. These Loyalty Terms are governed by the laws of Ireland. Any disputes arising under these Loyalty Terms shall be subject to the jurisdiction provisions of the Mosey Terms and Conditions (Section 19.4).

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13. Contact Us

For questions about Loyalty Programs or these Loyalty Terms:

Mosey Limited 77 Camden Street Lower, Dublin 2, D02 XE80, Ireland

Email: support@moseyfoodfinder.com

 

For questions about a specific Business's Loyalty Program, please contact the Business directly.